Refund Policy

Last updated: Dec 04, 2024

At Shockwave Hub, we value your satisfaction and strive to ensure a seamless shopping experience. In case you are not satisfied with your purchase or have received a damaged/defective product, we are here to assist you with our refund and return process. Please read the following policy carefully to understand how refunds and returns are processed.

Shipping Policy

We are committed to delivering your orders promptly and efficiently.

1. Processing Time: Once your order is confirmed, we aim to process it within 24 hours.
2. Shipping Time: All products will be shipped within 1 to 3 business days from the date of order confirmation. it will be delivered with in 5 to 7 days.
3. Shipping Charges: Any applicable shipping charges will be displayed during checkout.

In case of delays due to unforeseen circumstances, such as natural disasters, courier issues, or public holidays, we will keep you updated regarding your shipment.

Return Policy

All return are Accepted within 3 days of receiving the product. The product must be unused, undamaged, and returned in its original packaging with all tags and accessories intact. Any requests made after the 3-day window will not be eligible for return.

To initiate a return, please contact our customer support team with your order details and reason for the return.

Refund Processing

Once your return or refund request is received, our team will thoroughly review it along with the details provided, including any proof of damage or other relevant information. Upon approval of your request, we will initiate the refund process promptly.

The refunded amount will be credited to your original mode of payment (e.g., credit card, debit card, net banking, UPI, etc.). The refund processing time is as follows:

• Approved refunds will be credited within 3 days to the original payment method.
• Processing times may vary slightly depending on your bank or payment service provider.

Important Points to Note

1. Returns will only be accepted for products that meet our return criteria, as mentioned above.
2. Refunds will only be issued for eligible products that comply with our refund and return guidelines.
3. Shipping charges, if applicable, are non-refundable unless the product delivered was damaged, defective, or incorrect.
4. Refunds will strictly be credited to the original payment method used during the transaction. No alternative accounts or payment modes will be considered.

Contact Us for Assistance

If you have any questions or concerns about your refund or return, please do not hesitate to reach out to us at:

• Email: support@shockwavehub.shop

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. Thank you for trusting Shockwave Hub!